Does the way you manage conflict impact the success of your business?
What are your goals when facing a conflict situation? It it to be right? Avoid tough conversations? Change people's minds?
When we can't AVOID conflict, (and we can't), it's a good idea to have a structure in place to guide you through that emotional process.
Our skilled and experienced instructors teach four steps that are critical to your success during difficult situations.
Even when facing time and social pressures, this process will guide you to making better decisions and finding better outcomes.