Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.
Two powerful skills to help you connect with anyone
A handy strategy to get people to listen in closely
What people want to hear during emotional conversations
Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.
He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.
TEDx Talk: “The Secrets of Hostage Negotiators” by Scott Tillema
Book: Influence: The Psychology of Persuasion by Robert Cialdini
Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro
TED Talk: “Your body language may shape who you are” by Amy Cuddy
Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen