When in conflict with others, under stressful conditions, there are three negative reactions that we need to be aware of and guard against.
🔴 Defensiveness
🔴 Blaming
🔴 Loss of self control
By having self-mastery, including the awareness and control over your instinctive responses, you'll be in the best position to find an outcome that is satisfactory for you and the team you represent!
Comments