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How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott


Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.

You’ll Learn:

  1. Two powerful skills to help you connect with anyone

  2. A handy strategy to get people to listen in closely

  3. What people want to hear during emotional conversations

About Scott

Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.

He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.

Resources Mentioned

  • Book: Influence: The Psychology of Persuasion by Robert Cialdini

  • Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro

  • TED Talk: “Your body language may shape who you are” by Amy Cuddy

  • Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen



We welcome our Spanish-speaking friends to join us and become powerful negotiators!

¡Damos la bienvenida a nuestros amigos hispanohablantes para que se unan a nosotros y se conviertan en poderosos negociadores!


Escuche el mensaje de hoy de Ines Piccinino para saber más sobre nuestros programas.



We welcome our Spanish-speaking friends to join us and become powerful negotiators!


Listen to today's message from Ines Piccinino to learn more about our programs.



Ines Piccinino

Proud to see our team delivering concurrent workshops live in Milwaukee, Wisconsin!

Proud to see our team delivering concurrent workshops live in Milwaukee, Wisconsin! Melissa F. drew on her background in the FBI to lead a session on conflict resolution, while Scott Tillema shared a leadership workshop following a keynote on communication & connection! A big thanks to Susan St. Amand and her team at UMOS, Inc. for bringing our teams together for a powerful day of learning and inspiration. #Negotiation #ConflictResolution #Leadership

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Negotiations Collective Workshop

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