Negotiation Fundamentals
4 Hours
Learn the core strategy, prepare with confidence, and lay the foundation for successful negotiations.
Best For
Individual contributors in technical, operational, or supporting roles
Negotiation | Influence | Conflict Resolution
Conflict Resolution Training for Professionals
Turn difficult conversations into a way forward. Help people navigate disagreement with clarity, confidence, and discipline. Expert-led programs, tailored to your people and the work they do.
Built for real work
Less friction. More productive dialogue.
Negotiations Collective helps professionals address disagreement with clarity, empathy, and purpose. Our conflict resolution training combines practical communication frameworks, facilitated exercises, and expert feedback to help people respond to tension, address difficult issues, and rebuild productive working relationships.
Who it’s for
Leaders, people managers, HR professionals, project teams, and client-facing teams.
- 01
Understand what is driving the conflict
Recognize patterns, competing interests, and assumptions before choosing how to respond.
- 02
Listen beyond the disagreement
Use purposeful questions, active listening, and reframing to understand what matters to the other person.
- 03
Reduce defensiveness and escalation
Practice calm, deliberate responses that help people stay engaged when emotions run high.
- 04
Move toward workable next steps
Address accountability, clarify expectations, and repair trust without avoiding the difficult issues.
Our services
Build capability.
Put it into practice.
Explore Training, Sustainment, Advisory, and Keynotes. Select a service to open its details; select it again to close.
Let’s find the right fit for your team.
Talk through your goals, format, and timing with us.
Clients & industries
In good company.
Organizations across North America work with Negotiations Collective to build stronger negotiation, communication, and conflict resolution capability.
Meet our clients
Different industries. Real-world relevance.
Explore industriesLearning that goes
beyond the room.
Hear what participants take away from our training, from practical tools to a new approach to everyday conversations.
I have been dealing with internal & external conflicts so often. These tools & learning can be practically applied immediately.
[The training helped in] Understanding the different tactics used in negotiations, learning how to recognize when they are being used and how to respond/react. Both instructors were very engaging.
Fantastic! Some of the most relevant and useful training, I have ever received.
I’ve listened to your presentation before and really enjoyed it again. It was good to see that I have been using some more persuasion techniques compared to before attending the previous session!
Participant feedback
See the learning
through their eyes.
Explore published feedback from Negotiations Collective programs. See what participants share about their learning experience as you consider the right training for your organization.
These reports cover our broader training and keynote programs.
Explore all feedback reports
The people behind the practice
Learn from people
who do the work.
Our collective brings together practitioners, educators, and specialists in negotiation and conflict resolution.
Melissa Fortunato
Managing Director, Expert in Conflict Resolution
Melissa brings more than two decades of experience as an FBI Special Agent, including over 15 years as a crisis negotiator. She translates that experience into practical tools for listening, trust-building, and communication under pressure for professionals and leaders.
Meet our expertsGet to know Negotiations CollectiveA little more clarity
Your training
questions, answered.
Planning professional development for your team? Start here.
Talk with our teamWho is professional conflict resolution training for?
It is designed for people managers, leaders, HR professionals, project teams, and client-facing professionals who navigate disagreement at work. It is especially relevant when tension, avoidance, or repeated misunderstandings are affecting relationships and decisions.
What is the difference between Fundamentals and Essentials?
Conflict Resolution Fundamentals is a 4-hour introduction to conflict patterns and core communication skills. Conflict Resolution Essentials is an 8-hour applied program for leaders and professionals handling more complex people challenges, accountability, and strained relationships.
Will participants practice difficult conversations?
Yes. Training combines instruction with realistic exercises and facilitated practice. Participants work on listening, reframing, asking better questions, and choosing responses that reduce escalation, with an emphasis on applying the skills in workplace conversations.
Can training be tailored to our organization?
Yes. We shape the program around your industry, participants, and the conversations they face at work. A consultation helps clarify your goals, current challenges, and the most appropriate learning pathway.
Is training available in person or virtually?
Negotiations Collective offers in-person and virtual delivery for organizations across Canada and the United States. We work with you to choose a format that fits your team, location, and learning objectives.
What happens after the workshop?
Our sustainment services help participants put their learning into practice. Follow-up support can reinforce the frameworks, revisit workplace challenges, and build more consistent habits. Advisory services are also available for specific negotiation or conflict situations.
How do we choose a program and get pricing?
Start by booking a consultation. We will discuss your audience, priorities, group size, preferred format, and timing, then recommend an appropriate program and scope. Pricing is confirmed around the needs of your organization.
Book a consultation
Start with the conversation your team needs next.
A targeted consultation clarifies the audience, the stakes, and the outcomes your training should create. From there, Negotiations Collective designs a practical program for your people.